About

Founded in 1971, JR Cigar has grown into one of the largest and most trusted cigar retailers in the United States, dedicated to offering an extensive selection of premium cigars at unbeatable prices. With over five decades of experience, we provide our customers with authentic cigars from renowned brands and exclusive blends crafted to satisfy every palate. From rare, limited-edition cigars to everyday favorites, JR Cigar caters to both seasoned enthusiasts and newcomers alike. We’re committed to delivering exceptional quality, value, and service, making JR Cigar the go-to destination for cigar aficionados.

FAQS

• What is JR Cigar?
  JR Cigar is a leading online retailer specializing in premium cigars, cigar accessories, and related products. Established in 1971, it offers a vast selection of cigars from renowned brands, catering to both novice and seasoned cigar enthusiasts.
   

• Does JR Cigar offer international shipping?
  No, JR Cigar currently ships only within the United States and to APO/FPO military addresses. They do not offer international shipping at this time
   

• Is JR Cigar authentic?
  Yes, JR Cigar is a reputable retailer that sells authentic cigars sourced directly from manufacturers and authorized distributors.
   

• What are the shipping options for JR Cigar?
  JR Cigar offers various shipping options, including economy shipping via UPS or USPS. For detailed information on shipping charges and terms, please visit their Shipping Information page
   

• Does JR Cigar have a rewards program?
  Yes, JR Cigar offers the JR Insider Loyalty Program, allowing customers to earn points on purchases and redeem them for discounts and exclusive offers
   

• How do I use a coupon on JR Cigar?
  During checkout, enter your coupon code in the designated field and click "Apply" to see the discount reflected in your order total.
   

• What is JR Cigar’ return policy?
  JR Cigar accepts returns of unopened and unused products within 30 days of purchase. For detailed return procedures, please refer to their Return Policy page.
   

• Does JR Cigar offer same-day shipping?
  While JR Cigar strives to process orders promptly, same-day shipping is not guaranteed. Shipping times depend on the selected shipping method and order processing times.
   

• Is JR Cigar a trusted site for purchasing cigars
  Yes, JR Cigar has been a trusted retailer in the cigar industry for over 50 years, known for its wide selection and customer service.
   

• How can I track my order from JR Cigar?
  After your order ships, JR Cigar will provide a tracking number via email. You can use this number to track your shipment through the carrier's website.
   

• Does JR Cigar offer free shipping?
  JR Cigar offers free standard shipping on all orders for a year with a JR Plus membership, which includes other benefits
   

• How do I cancel or modify an order on JR Cigar?
  Once an order has been submitted, it cannot be changed. However, JR Cigar Customer Service Department may be able to cancel the order and allow you to resubmit it. Contact them as soon as possible at 1-888-574-3576 between 8 am to 10 pm EST, Mon-Fri, and 8:30 am to 5:00 pm, Sat-Sun.
   

• What payment methods does JR Cigar accept?
  JR Cigar accepts major credit cards, including Visa, MasterCard, American Express, and Discover.
   

• How can I contact JR Cigar customer service?
  You can reach JR Cigar Customer Service at 1-888-574-3576 between 8 am to 10 pm EST, Mon-Fri, and 8:30 am to 5:00 pm, Sat-Sun
   

• Are there any subscription options with JR Cigar?
  Yes, JR Cigar offers a Cigar of the Month Club, providing members with a curated selection of cigars each month
   

• Does JR Cigar offer cigar accessories?
  Yes, JR Cigar provides a variety of cigar accessories, including Humidifiers, cutters, lighters, and cases.
   

• Can I buy machine-made cigars from JR Cigar?
  Yes, JR Cigar offers both handmade and machine-made cigars to cater to different preferences.
   

• How does JR Cigar handle age verification for online orders?
  JR Cigar complies with all applicable laws regarding the sale of tobacco products and may require age verification during the purchase process.
   

• Does JR Cigar have discounts for new customers?
  Yes, JR Cigar offers discounts and free shipping on the first purchase for new customers using the code found here.
   

• Are there bulk purchase options at JR Cigar?
  Yes, JR Cigar offers bulk purchasing options, including boxes and bundles, often at discounted rates.
   

• What is JR Cigar policy on shipping to states with tobacco restrictions?
  JR Cigar adheres to all state laws and regulations regarding the shipment of tobacco products. Some states may have restrictions; it's recommended to review their Shipping Information page or contact customer service for specific details.
   

• Does JR Cigar sell sampler packs?
  Yes, JR Cigar offers a variety of sampler packs, allowing customers to try different cigars before committing to a full box.
   

• How do I apply for a JR Cigar gift card?
  You can purchase JR Cigar gift cards directly from their website. They offer both physical and virtual gift cards for your convenience.