About

Founded in 1915, Thompson Cigar is one of America’s oldest and most trusted cigar retailers, dedicated to bringing premium cigars and accessories to enthusiasts nationwide. With over a century of expertise, we offer an extensive selection of handcrafted cigars, from renowned brands to exclusive blends. Whether you're a seasoned aficionado or a curious beginner, Thompson Cigar delivers quality products, competitive prices, and a commitment to exceptional customer service. Our mission is to enhance your cigar experience, offering everything you need to enjoy the art and culture of fine cigars.

FAQS

• What is Thompson Cigar’s return policy?
  Thompson Cigar offers a 100% satisfaction guarantee. If you're not satisfied with your purchase, you can return it for a refund or replacement. For detailed information, contact their customer service.
   

• How long does shipping take with Thompson Cigar?
  Shipping times vary based on location and shipping method. Standard shipping typically takes 5-7 business days. For more precise estimates, refer to their shipping policy or contact customer service.
   

• Does Thompson Cigar offer discounts or coupon codes?
  Yes, Thompson Cigar provides various promotions and discounts. You can sign up for their email list to receive exclusive deals and event information. Coupons and promo codes for Thompson Cigars can be found here.
   

• How can I track my Thompson Cigar order?
  You can track your order by entering your order number and email address on their Order Status page. Orders become available for online status-tracking 24 hours after placement.
   

• What payment methods does Thompson Cigar accept?
  Thompson Cigar accepts major credit cards, including Visa, MasterCard, Discover, and American Express. They also accept PayPal and PayPal Credit.
   

• Does Thompson Cigar ship internationally?
  Thompson Cigar primarily ships within the United States. For international shipping inquiries, it's best to contact their customer service directly.
   

• Are Thompson Cigar’s products authentic?
  Yes, Thompson Cigar is a reputable retailer offering authentic premium cigars and accessories.
   

• Can I cancel or modify my order on Thompson Cigar?
  To cancel or modify an order, contact their customer service as soon as possible. Once an order is processed, changes may not be possible.
   

• How do I contact Thompson Cigar customer service?
  You can reach Thompson Cigar's customer service by:

  • Email: customercare@thompsoncigar.com
  • Phone: 1-800-573-9099 (Monday through Friday, 8 am to 9 pm ET)
  • Mail: Thompson Cigar, 1911 Spillman Drive, Dept #32, Bethlehem, PA 18015
     

• Does Thompson Cigar have a rewards program?
  Thompson Cigar offers various programs and promotions. For the most current information on rewards or loyalty programs, visit their website or contact customer service.
   

• Can I get a price match at Thompson Cigar?
  Thompson Cigar does not advertise a price match policy. For specific inquiries, it's best to contact their customer service.
   

• What cigars are popular or bestsellers on Thompson Cigar?
  Thompson Cigar features a wide selection of popular brands, including ACID, Cohiba, Padron, and more. Their website highlights top-selling cigars and customer favorites.
   

• Does Thompson Cigar sell cigar accessories?
  Yes, they offer a variety of accessories, including lighters, cutters, ashtrays, humidors, and more.
   

• How do Thompson Cigar’s subscription services work?
  Thompson Cigar offers subscription services like the "Subscribe & Save" program, providing regular shipments of selected cigars at discounted prices. Details are available on their website.
   

• Are there any limitations on free shipping from Thompson Cigar?
  Free standard shipping is available on orders over $125. Some exclusions may apply; refer to their shipping policy for details.
   

• Does Thompson Cigar offer a military discount?
  Thompson Cigar extends special offers to military personnel and first responders. For more information, visit their Welcome Military & First Responders page.
   

• Can I buy gift cards from Thompson Cigar?
  Yes, Thompson Cigar offers gift cards suitable for various occasions.
   

• How can I review a product on Thompson Cigar?
  To review a product, log in to your account, navigate to the product page, and submit your review.
   

• Does Thompson Cigar have a loyalty program for frequent buyers?
  Thompson Cigar offers programs like "Subscribe & Save" and other promotions. For the latest information on loyalty programs, check their website or contact customer service.
   

• Are Thompson Cigar’s sampler packs worth buying?
  Sampler packs are a great way to try a variety of cigars. Thompson Cigar offers a wide selection of samplers catering to different tastes and preferences.
   

• How do I set up an account on Thompson Cigar?
  Visit their website and click on "Sign In" or "Register" to create a new account by providing the required information.
   

• What are the best Thompson Cigar deals or promotions?
  Thompson Cigar regularly updates their deals and promotions. Check their "Deals" section on the website for the latest offers.
   

• Does Thompson Cigar offer machine-made cigars?
  Yes, they offer a selection of machine-made cigars from various brands.